Tech Support

 

Please Note for All SOM Windows Games - 
 
Due to recent Windows Updates you may experience problems while installing or launching a SOM game. If you encounter errors please locate your Setup.exe program (normally will be saved in the Windows Downloads folder) then follow these directions:

 

·        Right-click the Setup program

·        Select "Properties"

·        Select the Compatibility tab

·        Check "Run this program in compatibility mode for" and select "Windows XP (Service Pack 3)"

·        At the bottom of the screen check "Run this program as an administrator"

·        Click OK

Gamers should also note that this problem can also occur when clicking your game file/icon to launch the game. If you experience a similar error when trying to launch the game please follow the above directions by right clicking on the game file/icon and make the same adjustment

 
 



Tech Support Contact

 

Pay Per Call phone support is available for $1.99 per minute

from 9AM-12PM EST Monday through Friday.

Please Call 888-613-6198

 

Virtually all tech support issues can be solved via e-mail so we

recommend e-mailing or using the webform below to contact

Tech Support. E-mails will be responded to within 1-2 business days.


For questions regarding our computer software send
an email to techsupport@strat-o-matic.com. Please include your game and version number, details of the problem and any error messages that you might have encountered.

 
Alternatively, you can use our webform below to submit your question:

 

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