A:

A. Yes!  As anti-virus and other security programs continue to evolve they often use more generic signatures or heuristic-based detection to search for threats.  This sometimes causes false positives.  If a false positive is detected when scanning our software certain program files or DLLs might be removed or quarantined.  If you are running any sort of security program you might need to create an exception for our programs or DLLs if they are flagged in such a manner.  

 

Since there are so many different security programs, and because they vary greatly, we cannot explain how to create an exception for each product.  You will need to determine which security programs you are running and then you will need to find out how to create exceptions when needed.  We recommend that you do a search of the Internet similar to this: "how to create an exception with AVG Antivirus"  (of course, substitue the name of your security tool for "AVG Antivirus" in the search string).

 

Important - You may need to reinstall our software after defining your exceptions.  

A: No knowledge of the Strat-O-Matic board game is necessary in order to enjoy our computer game.  Of course, if you do have previous experience in playing the board game you will have a head start. But everything that is needed to understand and enjoy the computer game is included with your purchase.
A: You will need to be running Windows XP or higher, have a CD-ROM drive, an internet connection, and at least 60 megs of free hard-drive space.
A:

Our software is Window 7 and Window 7 64 bit compatible. However, please check the notes below that pertain to the Windows Vista operating system.

***IMPORTANT*** DO NOT INSTALL THE GAME TO THE “PROGRAM FILES” FOLDER IN VISTA OR WINDOWS 7!  Vista and Windows 7 do not allow you to write data to this folder (instead it uses a virtual folder when you try to write data there).  Besides being confusing, this causes problems with our game.

The game must be installed with a user sign-on that has administrator privileges.  This will allow the DLLs to be registered properly. 

Also, when installing you might see an “Unknown Publisher” warning message.  If so, you should click “Run” to proceed.

Vista™ no longer supports Winhelp, which our program uses.  You can download the Winhelp viewer for Vista™ at the following link: http://go.microsoft.com/fwlink/?LinkID=82148

 

Windows 7™ no longer supports Winhelp, which our program uses.  You can download the Winhelp viewer for Windows 7™ at the following link: http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=258aa5ec-e3d9-4228-8844-008e02b32a2c

 

A: Strat-O-Matic Computer Hockey is a multifaceted game with many options and features.  If you are new to the world of Strat-O-Matic and just want to get started quickly you should follow these steps:
  1. If you wish to play with the cards (this game may be played with or without the Strat-O-Matic hockey cards), you must understand the ratings system.  Even if you don’t plan to use the cards, you will probably want to understand the ratings system employed by the game.
  2. If you are playing a nonleague game, no stats will be saved.  When you play your first league game you will be able to view statistics.
  3. You can accept the defaults for most of the items shown in the menus when you start a game.  
  4. Don’t worry about messing things up!  You can always re-install the software.  Also, each season individually can be restarted, which simply erases all statistics accumulated to date for that league.
A: After installing a program or add-on the game will automatically prompt you for an authorization code the first time you try to use that game or add-on. When the screen request comes up, make sure you are online, then simply enter your code into the box and click the OK button to complete your activation.
A: Your File menu will have 2 choices, Remove Game Authorization or Remove Season Authorizations. When removing your codes, you should always remove your add-on authorizations first, then your game authorization last.

To Remove Season Authorizations click the menu choice, type in the season year and click the remove button. Enter or your product code and click OK. Repeat this step for each add-on product that you have installed and need to remove.

To Remove Game Authorization, click the menu choice and enter your product code and click OK.
A: Our activation system allows you to actively install a product on only one computer at any time. You can remove and transfer your authorizations as often as you need to, but you can only have it active with one computer at a time.
A: Yes, you can use the Remove Authorization features on your game menu to remove or deactivate your codes. Once your codes have been removed, they are free to be reinstalled to a different computer.
A: If you do not have any internet access, you will have to use the Manual Transfer option. When you access a game or add-on for the first time, the program will request your authorization code. Enter the code in the box provided and click the button labeled Manual Transfer. On the Manual Transfer screen, make note of your User Code and the URL of the activation web page. Go to a computer with internet access, open the listed webpage URL and enter your product code and user code to submit. Once submitted, you will receive an activation code back. Write this code down and take it back to your Manual Transfer screen and enter it into the box there to complete your activation manually.
A: If you do not have any internet access, you will have to use the Manual Transfer option. When you click on either the Remove Authorization menu option, enter the code in the box provided and click the button labeled Manual Transfer. On the Manual Transfer screen, make note of your Removal Code and the URL of the de-activation web page. Go to a computer with internet access, open the listed webpage URL and enter your product code and removal code to submit. Once submitted, your authorization will be removed completely.

Note: Even though your game screen will note that the authorization has been removed successfully, the removal process will not be complete until your go to the deactivation web page and complete the process.
A: If you are using the Manual Transfer registration procedure, your user, activation and removal codes are all temporary numbers. Do not save these codes for future use. Each time you install a product, new user, activation and removal codes will be generated. The only code that will never change is the actual product code from your registration card.

Note: Each product will have unique user codes. If you are installing multiple products (for example, a game plus season rosters) you must complete the Manual Transfer step for each product. Each product will have a unique user, activation or removal code.
A: Yes, some products may be activated by product code or by one of our older floppy product disks. If this option is available, you will see a button labeled “Diskette Transfer” on the Authorization window. If you have a disk product, click the Diskette Transfer button and the game will prompt you to insert your floppy disk.

Note: If your floppy disks no longer work, or you have a computer with no floppy drive, then here is our Disk Exchange Policy:  If you have an old 3.5” season diskette that fails you can exchange it for a Product Code card for a $2 replacement fee, per diskette.  Mail back the diskette(s) and enclose $2 per diskette. We will ship back to you the replacement Product Code card(s).

As of 12/31/2010 this program has closed and we are no longer accepting disk exchanges
A: Unfortunately, the registration card is your record of the product code. Both the documentation and registration card itself explain that you should protect that card. It is the only record of your registration.
 
If the registration card has been physically lost, a replacement registration code would need to be purchased. Please contact the company at 1-800-645-3455 to inquire about replacement product codes.
A:

Should you receive this error message, you will need to have your product codes reset. Please contact SOM Support at techsupport@strat-o-matic.com with the subject “Reset Request” and request a product code reset.

A:

If you have lost an authorization due to hard drive failure and you are not able to play the game (or seasons), then you will need to contact Technical Support at techsupport@strat-o-matic.com with the subject “Reset Request” and request a product code reset.  They will help you get back up and running.

A: Invalid product code means that you are either entering a code for a different product than requested, or you have entered your code incorrectly. Verify which code the game screen is requesting. If you have the right code, you should verify the letters and numbers within the product code. All SOM product codes are 16 characters and have 7 letters and 9 numbers.
A: A firewall/security program is interfering with the transfer of the registration information. You should temporarily shut off the program to complete the registration process. If you are unable to turn off your firewall/security software, you will need to use the Manual Transfer registration process to work around this issue.
A: Should you receive an Authorization Corrupted message, you will need to have your product codes reset. Please contact SOM Support at techsupport@strat-o-matic.com with the subject “Reset Request” and request a product code reset.
A: To install additional season rosters, insert your game CD-ROM and run the main installation program. On the main install screen where you can install the game, you will also find a series of buttons and checkboxes which will allow you to select any add-on season rosters for installation.
A: Make sure that you have the View Card Images turned on. Go to Options menu under the game screen to select this option under League.
A: You can create a postseason league by using the League menu and Create New League feature. Once you have created a new postseason league, you can copy your playoff teams from your regular league into it by using the drag and drop functionality of your mouse. The main program screen uses the drag-and-drop functionality of your mouse. To copy a player or team from one league to another select the player or team with your mouse, hold the button down and drag to the league you wish to copy them to on your league list.
A: Click on and highlight your league and go to the League menu and select Schedule Maintenance. The lower right corner of the screen should have a button labeled “Generate.” Click this button and fill in the schedule parameters.
A: The main program screen uses the drag-and-drop functionality of your mouse. To copy a player or team from one league to another, select the player or team with your mouse, hold the button down and drag to the league you wish to copy them to on your league list.
A: The main program screen uses the drag-and-drop functionality of your mouse. To trade a player from one team to another select the player with your mouse, hold the button down and drag to the team you wish to trade them to on your team list.
A: The main program screen uses the drag and drop functionality of your mouse. To release a player or select the player with your mouse, hold the button down and drag to the Free Agents at the top of your team list.
A: This error indicates a problem with your DAO module used for databasing. Please open and print the readme.txt file found inside the DAO folder on your game CD-ROM. This will contain directions for installing and updating your DAO module.
A: You can use the Update Player function from the Player menu to edit a player’s name or positions. You cannot edit or create a player’s ratings or card.
A: If you have saved your box scores after a game, they can be viewed later by clicking on File, then View Print Files.
A: When creating a draft league there are a couple of different ways to populate the teams.  If the draft league is to be comprised of players from just one season then follow these steps:
  • Use the Duplicate League function to create the draft league
  • Continue following directions listed under “Adding Players into the Free Agent Pool” below.
If the draft league is to be comprised of players from different seasons then follow these steps:
  • Use the Create League function to create a new league.
  • Copy all teams that contain the necessary players to this new league.  Do this by dragging the team from its original league to the draft league (this does not affect the original league – it just makes a copy and puts it into the draft league).
  • Continue following directions listed under “Adding Players into the Free Agent Pool” below.
Adding Players into the Free Agent Pool
  • Select all the teams in the draft league (use shift-click to do this) then use the Release Players function to release all the players on the selected teams into the Free Agent pool.
  • Delete any unnecessary teams from the league.  To do this, first select the Team / Update Teams menu item. Then click on the Team Information button.  Select the team to be deleted and click the Delete button.
  • Update the remaining teams with new team information (if needed).
A: The ability to host a game in Netplay is dependent on two items: giving your opponent the correct IP address to connect to and having your host computer free of any firewall/security measures that might block your opponent from connecting to you.  In addition, if you use a wireless router you will need to setup our port-forwarding properly.

To confirm your IP address you should go to a website like http://www.whatismyip.com

There are three possible firewall/security measures that you might need to disable or configure to properly host a Netplay game:
  1. Windows Firewall. If you have XP or Vista, there is a Windows Firewall available that needs to be turned off. To turn off your Windows Firewall, go to the Control Panel, Network and Internet and you should find an option to access the Windows Firewall there.
  2. 3rd Party Software Firewalls. Any software firewalls like Norton Security, McAfee Security and Zone Alarm, etc. need to be disabled or turned off. Open your respective software and follow directions for disabling or exiting that software.
  3. Hardware Firewalls. Any Wired/Wireless router and some combination modem/routers will have hardware firewalls built into them. These cannot be disabled or shut off. You will need to contact the manufacturer of your hardware and inquire about Port Forwarding. You need to Port Forward port # 6501 to allow the Netplay connection to pass through your hardware firewall security.
Wireless Routers can cause difficulty in playing all PC-based internet games.  That is because when a message is sent to your game from your opponent’s machine, it gets delivered to the wireless router, which then needs to forward it on to your PC.  The mechanism to do this is called “port forwarding.”  Every router has its own instructions for defining port forwarding, so the particular method of doing this for any given router is beyond the scope of the technical support that we offer.  However, there are good resources available on the internet that will help guide you through the process of setting up port forwarding for you router.  We recommend that visit http://portforward.com to determine the steps to setup your wireless router for Netplay.
A: Player pictures can easily be assigned for each player.  These pictures can appear during  the game (see League Options), and will also appear in the player's notebook.

To assign a player picture you simply need to place his picture in the appropriate folder:

For Skaters - put the pictures in Player\Players folder (located inside the game folder). For Goalies - put the pictures in the Player\Goalies folder.

The file name should have an underscore between the first and last name.  For example, a  picture for Shawn Bates could have the name: "Shawn_Bates.jpg"

For best results the player image should be 90 wide by 135 high or 100 wide by 150 high.  The file format and extension name should be .jpg or .bmp.  We recommend jpg format because this will save space on your hard drive,  especially if you are using a large number of player pictures.

In some cases you might have two players or two goalies with the same first and last name. In that case you can use the "alias.txt" file to allow for separate pictures for each player.  An example is shown in the "alias.txt" file that is shipped with the game.  Use an "S" in the first postion for skaters and a "G" in the first position for Goalies.

The program will strip all periods out of the names before creating the file name to be searched for.  As an example, "Martin St. Louis" has the period stripped out to make "Martin St Louis".  Then all spaces are converted to underscores to make "Martin_St_Louis". Then the file extension (".bmp" or ".jpg") is appended to determine the final name to be searched.  In this case it would be "Martin_St_Louis.bmp" or "Martin_St_Louis.jpg".  

Note: Due to licensing restrictions pictures are not included.
A: Do to the install procedures, very difficult to do. I do not get too many situations like this and those that do I just reset instead of explaining it. You would have to remove your current activation, install the old version, remove the old activation, repeat for each version you need to recover.
A: If you need to transfer to a new computer you should follow these steps:
  1. Open your game, click on and highlight your league and select the Backup League option from the League menu. Repeat this step for each league that you need to backup and transfer
  2. Copy your .BHK backup files (they will be located in the games SOMH/BACKUP folder) to a cd or flash drive
  3. Go to the File menu and select Remove Season Authorization to remove any add-on products codes that you have previously installed
  4. Go to the File menu and select Remove Game Authorization to remove your game product code.
Once you have done the above steps you can install the game cd to your new computer, activate your game and then restore your backup files by selecting the Restore League option from the League menu.
A: It is easier in this situation to just move the new game and do a normal upgrade. Backup your new league, remove your authorizations for the newer version of the game and then install your new game like a normal upgrade install over the older version. It is easier to move one new item instead of all your older ones.